Muffysparknie Refund and Returns Policy

Effective Date: January 3, 2025

At Muffysparknie, we take pride in offering our customers high-quality women’s fashion footwear. We want you to be completely satisfied with your purchase. However, we understand that sometimes returns or exchanges may be necessary. This Refund and Returns Policy outlines the process and conditions for returns, exchanges, and refunds for all orders placed through Muffysparknie.com. By making a purchase, you agree to the terms outlined below.

1. Return Eligibility

We accept returns for most items purchased from Muffysparknie.com within 30 days from the date of receipt, provided the following conditions are met:

  • Unused, Unworn, and Unwashed Items: The shoes must be in their original, unused condition. This includes being free of scuff marks, stains, or signs of wear.
  • Original Packaging and Tags: All items should be returned in their original packaging, including the shoe box, dust bags, and tags still attached.
  • Return Reason: Returns must be initiated because the product is defective, damaged, incorrect, or does not meet your expectations. Items purchased during a sale or with promotional discounts may have specific return restrictions.

We reserve the right to reject returns that do not meet these criteria.

2. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Our Customer Service Team:

    Please include your order number, the item(s) you wish to return, and a reason for the return in your message. We will respond with the necessary return instructions.

  2. Prepare the Return Package:

    • Carefully pack the item(s) to be returned in the original shoe box or an equivalent protective packaging.
    • Ensure that all original tags, dust bags, and packaging materials are included.
    • Include a copy of the order confirmation or receipt inside the package to help us process your return quickly.

  3. Return Shipping:

    • Domestic Returns: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged or incorrect item).
    • International Returns: For international orders, the customer is also responsible for return shipping costs, including customs duties and taxes.

  4. Send the Return:

    • Once your return has been approved, you will be provided with a return address. Ensure that the package is securely sealed and sent through a reliable courier. For tracking purposes, we recommend using a shipping service with tracking capabilities.

Please Note: We cannot accept returns on items that have been worn, altered, or damaged by the customer.

3. Exchanges

If you would like to exchange your purchased item for a different size, color, or style, please contact us as soon as possible. We will guide you through the exchange process:

  • Availability of Exchange Items: Exchanges are subject to product availability. If the desired item is out of stock, we will offer you the option to either wait for restocking or receive a refund.
  • Exchange Process: Once your return is approved, we will issue the new item and arrange for shipping. You will only be charged the additional cost if the exchange involves a more expensive product.

4. Refunds

Refunds are processed once we have received and inspected your returned item. The refund will be issued to the original payment method used at checkout. Please allow 5-7 business days for your refund to be processed after we receive your return.

Refund Processing Time:

  • Domestic Orders: Refunds are typically processed within 5-7 business days after receiving the returned item.
  • International Orders: Refunds may take up to 14 business days, depending on your bank or payment provider’s processing times.

Please Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., sending the wrong item, or the item is damaged). If you used a discount code or promotional offer when purchasing, the refund will be issued based on the discounted price.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately (within 7 days of receipt). We will provide you with a return shipping label for the defective item at no cost to you. Once the item is returned, we will either send you a replacement or process a full refund, depending on your preference and availability of the product.

How to Report Damaged or Defective Items:

Please include your order number, a description of the defect or damage, and clear photos of the item(s) in question. We will handle the return shipping costs for damaged or defective items.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Sale or Clearance Items: All sales on discounted or clearance items are final.
  • Gift Cards: Gift cards are not eligible for returns or refunds.
  • Custom or Personalized Orders: Any custom-designed or personalized items are non-returnable unless they are defective.

7. Refund and Return Policy Exceptions

  • Seasonal or Limited-Edition Items: Certain seasonal or limited-edition products may have specific return restrictions. These products will be clearly marked as such on the product page.
  • Shipping Charges: Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.
  • International Returns: International customers are responsible for all return shipping costs, including taxes, duties, or any other fees incurred when returning items.

8. Returns for Gift Purchases

If you received an item as a gift, you may return it within 30 days of receipt for a store credit, provided the item is in its original condition and packaging. The return process is the same as a regular return, but the store credit will be issued to the person who made the purchase.

9. Contact Us

If you have any questions or need assistance with returns or exchanges, our Customer Support team is available to help: