Muffysparknie Shipping Policy

Effective Date: January 3, 2025

At Muffysparknie, we are committed to providing an excellent shopping experience from start to finish, including fast, reliable, and secure shipping. This Shipping Policy outlines the shipping methods, fees, processing times, and other important information you need to know when ordering from Muffysparknie.com.

By purchasing from our website, you agree to the terms outlined in this Shipping Policy. We recommend reviewing this policy regularly, as we may update it periodically to reflect changes in shipping practices or rates.

1. Shipping Locations

We proudly offer shipping to customers worldwide. Whether you are located in the United States or anywhere else across the globe, Muffysparknie aims to ensure that you receive your order in a timely manner.

  • Domestic Shipping: We offer shipping within the United States, including all 50 states and U.S. territories.
  • International Shipping: We also ship internationally to most countries. Please note that international shipping fees, delivery times, and customs regulations may vary depending on the destination.

2. Shipping Methods and Costs

We offer a variety of shipping methods to suit your needs, ranging from standard to expedited shipping options. The final shipping cost is determined based on your location, the shipping method you choose, and the weight of your order.

a. Domestic Shipping (United States)

For orders within the United States, we provide the following shipping options:

  • Standard Shipping: Delivery within 3-7 business days. Shipping costs for standard shipping are calculated at checkout based on your location.
  • Expedited Shipping: Delivery within 1-3 business days. Expedited shipping is available for an additional fee and ensures faster delivery for urgent orders.
  • Free Shipping: We offer free standard shipping on all domestic orders over $75 (after discounts and before taxes).
b. International Shipping

International orders are shipped via reliable carriers such as USPS, DHL, or FedEx. Shipping costs for international orders are calculated at checkout based on the delivery destination, the weight of the order, and the selected shipping method. International customers may also be responsible for additional fees such as:

  • Customs Duties and Taxes: These are imposed by the destination country and are not included in the shipping cost. Customers are responsible for paying any customs duties, taxes, or other fees upon delivery.
  • Shipping Times: International shipping times vary depending on the destination and customs processing. Generally, international deliveries can take anywhere from 7-14 business days, although this may vary.

Please note that Muffysparknie is not responsible for delays caused by customs clearance or international shipping carriers.

3. Order Processing Time

Once your order is placed, we will begin processing it immediately. All orders are typically processed within 1-2 business days (excluding weekends and holidays). However, during high-demand periods or sales events, processing times may be slightly longer.

  • Order Confirmation: After your order is placed, you will receive an order confirmation email with your order details.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, so you can monitor the status of your delivery.

Orders placed after 3:00 PM EST may not be processed until the next business day.

4. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your shipment’s progress through the carrier’s tracking page.

  • Domestic Orders: Domestic orders can be tracked using services like USPS, UPS, or FedEx, depending on the selected shipping method.
  • International Orders: International orders are tracked through carriers such as DHL, USPS, or FedEx. Delivery times may vary, and tracking updates can sometimes be delayed, especially during international transit.

If you do not receive a tracking number or encounter any issues with tracking, please contact our customer service team at info@muffysparknie.com or call (910) 215-5829 for assistance.

5. Shipping Delays

While we strive to ensure that all orders are delivered in a timely manner, there may be occasional delays due to factors outside of our control. These include:

  • Weather Conditions: Severe weather events such as snowstorms, hurricanes, or floods can cause delays in shipping.
  • Carrier Delays: Shipping carriers like USPS, FedEx, or DHL may experience delays, particularly during peak seasons or due to high order volumes.
  • Customs Processing: For international orders, customs processing times can vary by country and may delay the delivery of your order.
  • Public Holidays: Shipping services may be delayed during public holidays or national observances in the country of shipment.

If there is a significant delay in your order’s delivery, we will notify you and work with you to resolve the issue. We recommend allowing for up to 7 extra business days beyond the estimated delivery time before contacting us regarding a delay.

6. Missing or Lost Shipments

In the unlikely event that your order is lost or missing, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. Muffysparknie is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.

We recommend tracking your package regularly to ensure it arrives on time. If you believe your package is lost or delayed, reach out to our customer service team for assistance.

7. P.O. Boxes and APO/FPO Addresses

For P.O. Boxes and APO/FPO addresses, we recommend using USPS for shipping. Please note that while we do offer shipping to these addresses, certain shipping carriers may not be able to deliver to these locations.

  • P.O. Box Addresses: Please ensure that your shipping address includes a valid P.O. Box if you choose this option.
  • Military Addresses: APO/FPO shipping addresses are available, but delivery times may vary depending on the location.

8. Order Cancellations

If you wish to cancel or modify your order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, we are unable to make changes or cancel the order. If you are not satisfied with your purchase after receiving it, please refer to our Returns and Refunds Policy for instructions on how to return or exchange your items.

9. Shipping to Multiple Addresses

If you wish to ship items to multiple addresses, you will need to place separate orders for each shipping destination. Currently, our website does not support multiple address shipping in a single order.

10. Shipping Insurance

To provide additional peace of mind, we offer Shipping Insurance during checkout. This insurance covers the cost of your order in the event of damage or loss during transit. You can opt in for shipping insurance for an additional cost, ensuring your order is fully protected.

11. Customer Responsibilities

As the customer, it is your responsibility to ensure that the shipping address provided is accurate and complete. Muffysparknie is not liable for incorrect or incomplete address details that result in delayed, lost, or undelivered packages. Please double-check your shipping address before completing your order.

12. Contact Us

If you have any questions or need assistance regarding shipping, tracking, or delivery, our customer support team is available to help: